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Privacy Policy

Knicker Locker will treat all of your personal information as confidential. By using our website you consent to our collection, use, disclosure, retention, storage and transfer of your personal information as described in this Privacy Policy, in the Conditions of Use, and in the Terms and Conditions of Sale. We reserve the right to amend this privacy policy from time to time and the new terms shall be effective as of the date of publication. 

Your privacy is of the highest importance to us and we promise never to release your personal details to any outside party. We will keep your personal information on a secure server and we will fully comply with all UK Data protection and consumer legislation. 

When shopping with us, we will require you to enter and will correct Personal Information. This will include your name, e-mail address, billing address, delivery address, telephone number, product selections, credit or debit card number or other payment information and a password. Additionally, we may collect information about where you are on the internet (location, URL redirection, IP address, domain name) , your browser type, the pages you have viewed during your visit and any search terms that you have entered on or to find our website ("User Information").

This information may very well be collected even if you do not register with us. 

Please be aware that our search team monitor the site very carefully and may capture information about your visit or experience that will aid us in improving the quality of our service.

We will only use your information for the following purposes:

- To process your orders; 

- For survey and statistical purposes to improve the quality of the website and the services if offers;

- To serve offsite web advertisements and onsite content to you;

- To effectively and efficiently administer the website;

- To contact you about leaving a review on a product once your order has been complete;

- If you sign up, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by email, telephone or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

On creating an account with us, you will be given the option to receive information from Knicker Locker by telephone, post or email about promotions, special offers and products that we feel may be of interest to you. 

If you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box as you go through the registration process. You can also unsubscribe from our communications at any time by selecting 'Unsubscribe' within the body of the promotional email, or by calling us on 01305 858847, or by emailing us on help@knickerlocker.com or writing to us at Knicker Locker, 38 Holmead Walk, Poundbury, Dorchester, Dorset, DT1 3GE.

Your personal information may be disclosed to reputable third parties who will help to process your order. Knicker Locker requires all third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place. 

We will not release your personal information to any other company for mailing or marketing purposes. 

Please note, that if the policy or any other regulatory or government authority investigating suspected illegal activities request us to provide your Personal Information and/or User Information, we are entitled to do so. 

When entering any of our Prize Draws, Contests or Competitions, you will be requires to provide Knicker Locker with your email address, name and mailing address. If you win, we will send the prize to the address entered and send an email to notify you. When you enter a contest, competition or prize draw, you are also included in our newsletter email list to receive marketing information, promotions and new additions to our Website. You can unsubscribe from these emails by selecting the 'Unsubscribe' button within them. 

Knicker Locker uses Cookies to keep track of your current session on the site to personalise your experience, to help with sizing from the Bra Size Calculator and to retrieve your shopping basket at any time. if you do not accept Cookies, you will be unable to use our Website as it is designed or for any shopping purposes. For more information please read our Cookie Policy below.

For any questions relating to our Privacy Policy please contact the Knicker Locker Customer Service Team on customerservices@knickerlocker.com or on 01305 858847.

 

Cookie Policy

Knicker Locker uses automatic systems of data collection such as cookies. 

A cookie is a small piece of data that is used to store information on your computer's browser when you visit a website. We have put together a brief explanation of how this works below. 

Cookies are used to make websites work more efficiently and to provide us with relevant information, they are nothing to be afraid of and do not harm your computer. Cookies can be disabled or removed if required. 

We use cookies on our Website to keep track of what is in your basket and to remember the fitting information entered in the Bra Size Calculator

Technical or Browsing Cookies

Allow our Website to function correctly and are a necessary requirement. They will allow you to create an account, log in and manage orders. If you are a registered user, this will allow our Website to recognise you when you access www.knickerlocker.com. They will additionally recognise you when you make a purchase through an affiliated or partner site so that we can fulfil any obligations we may have to those partner sites.

Functional Cookies

Allow our Website to recognise you. If you have added items to your basket and close the page without completing your purchase, but have not removed the items from your basket, these cookies will enable you to carry on shopping with the same basket the next time you visit. They will also allow our third party provider to sen basket abandon emails to you. 

These cookies are not essential but they do improve your browsing experience. 

Analytical Cookies

Allow Google Analytics to carry out statistical analysis of how users of our Website conduct their use through their computers or through mobile applications. They will track the pages visited, the length of time spent on each page and the number of clicks made on each page. We will use this information to improve the functionality of our website in the future. 

Third Party Cookies

Allow reputable third party companies to show you adverts on other affiliate websites featuring products tailored to your requirements. This type of cookie will not normally process any personal data but it may create a connection with your computer or other device by tracking information stored in it. These cookies are then connected to the browser installed on your computer or other device used during the navigation of our Website.

How do i disable Cookies? 

Most web browsers are set to automatically accept cookies, but you can select to disable them through the settings within your browser. Each browser will have different protocols and you will have to refer to their individual settings. Please note, that by disabling cookies you may well prevent our Website from functioning correctly and it may not allow you to fully and effectively engage with our services. 

We are giving you this information as part of our initiative to comply with recent legislation, and to make sure we are honest and clear about your privacy when using our Website. We know you'd expect nothing less from us!

Please note we are working on a number of other privacy and cookie related improvements to the Website on a constant basis. 

 

 

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