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Terms and Conditions of Sale

These General Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below including the Privacy Policy and General Terms and Conditions of Use) of all products listed for sale (the “Products”) on our website www.knickerlocker.com (the “Website”).

Please read these Terms and Conditions carefully before ordering any Products on the Website.  By ordering any of our Products on the Website, you agree to be bound by these Terms and Conditions.

The Products purchased on the Website are sold by Knicker Locker, its registered office at 38 Holmead Walk, Poundbury, Dorchester, Dorset, DT1 3GE, (“Knicker Locker” or “we” or ”us”).

Our Business Policy

Knicker Locker offers the Products for sale on its Website, including its e-commerce business services exclusively to its end users i.e. any natural person who is acting for purposes which are outside of his/her trade, business or profession (a “consumer”). If you are not a consumer, please do not buy any product(s) on the Website. At the discretion of our management team we reserve the right to cancel any order(s) received from users who are deemed not to be consumers and any other order that does not comply with our business policy. 

Knicker Locker only offers its Products for sale to consumers over the age of 18 years old. If you are under the age of 18 you are strictly prohibited from ordering Products from the Website. Knicker Locker reserves the right to cancel any orders from consumers we believe to be under the age of 18 years old.

We do not sell used/second-hand Products, second/flawed Products or Products of lower quality inconsistent with market standards. The main characteristics of Products are shown on the Website and on each Product Page. The products offered for sale on the Website may not exactly correspond to the real Products with regard to image, dimensions and colours depending on your internet browser, PC functionality or monitor quality.

Products ordered on this Website will only be shipped to the United Kingdom (the “Country”). Please see our Shipping and Delivery conditions for more information.

These Terms and Conditions (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to Products on the Website between the Users of the Website and Knicker Locker.

How to Order

To place an order, you should select the Products you wish to purchase, select a size, colour and any corresponding item and add them to your shopping bag by clicking on the green “Add to Bag” button.  When you are ready to checkout, click on the green “Checkout” button located in the top right hand corner of the screen which will display all of the Products you have selected in your basket ready to purchase. 

It is your responsibility to check the number of items in your shopping bag are correct including the style, colour and size before proceeding. You can also preview the estimated delivery cost of your items, apply a discount code or add gift wrapping options at this stage.

Once you are ready to proceed with your order, click on the “PayPal Checkout” or “Secure Checkout” button where you will be asked to login or register.

The next stage will require you to fill in your personal information and delivery details (if you haven’t already registered with us before), Click “Continue Securely” to proceed to the next page where you will be able to confirm your preffered delivery options and select your preferred payment method, after having read and accepted these Terms and Conditions, click on the “Complete Checkout”.

All orders are subject to acceptance and availability. Please be aware that Products in your Shopping Bag are not reserved and can therefore be purchased by other users until you complete the whole checkout process.

Items listed for sale are considered an invitation to treat. Your order shall be considered as an offer to Knicker Locker to purchase the Product(s) contained within your order. We will consider an order submitted to Knicker Locker when an order receipt email (automatically generated by the Website) is received confirming the content of your order that has been received and assessed.

The order receipt email is a mere acknowledgement that we have received your order, but it does not confirm our acceptance of your offer to buy the Products.

Your offer shall be considered as accepted and the relevant contract of sale will be effective from the moment Knicker Locker dispatches the Product and you receive a confirmation email containing information about the acceptance of your offer, the dispatch time, essential information of the Products purchased, a detailed breakdown of the price paid for each product and delivery costs and details (“Dispatch Notification”).

If your order is dispatched in more than one package, you may receive separate emails for each package. Each package will be subject to its own separate contract of sale for the Product(s) specified in the relevant email.

You can access your order details online by clicking on the My Account section (once logged in).

Knicker Locker reserves the right not to accept any order at the absolute discretion of the management team. On doing so Knicker Locker will notify you by phone or email.

On submitting an order, you unconditionally accept and undertake to comply with the Terms and Conditions of our Website.

You are advised to print a copy of these Terms and Conditions and the order summary or save a copy for your own personal use.

Prices and Payments

All prices displayed on each product page are inclusive of VAT at the standard UK rate. All prices are subject to change at the discretion of Knicker Locker.

Some Mastectomy Items may be Zero Rated for VAT purposes and this will be clearly marked on the product pages.

All changes will not impact on the price or the description of the Products that have already been accepted in orders submitted.

Knicker Locker has taken all reasonable care that prices displayed on our Website are accurate at the time of publication, however there may be a small number of prices that are not completely up to date or may be mis-priced. Prices are confirmed when you receive your order receipt email outlining the different charges (including delivery).

Accepted payment methods available on our Website include payments with debit or credit card and PayPal.

Knicker Locker takes all reasonable care to ensure our Website is secure. All credit and debit card transactions are processed using SagePay, a secure online gateway that encrypts all card details in a secure hosted environment. Your credit and debit card details will be securely stored on the SagePay Platform. These details are fully encrypted and will only be used to process card transactions that you have initiated; or in the case that Knicker Locker need to issue a refund from a return or product unavailability; or to report cases of fraud to the relevant authority.

Should your payment fail to process online, please confirm and ensure that all of the details entered are accurate and correct; then try resubmitting your order request. These systems are designed to be sensitive for your safety and ours! If you experience this problem again, please contact our customer services department on customerservices@knickerlocker.com or call us on 01305 858847.

Successful transaction payments will be “reserved” or “frozen” by your card issuer when an order is submitted to our Website. The price and corresponding shipping and delivery costs, as displayed on your order confirmation receipt email, will be charged to your chosen payment method when the purchased Products are actually accepted.

To ensure your credit or debit card is not being used without your consent Knicker Locker will confirm and validate your details and other personal information supplied by you with facilities included within the SagePay platform, again this is for your safety and ours.

We reserve the right to conduct any additional reasonable payment security checks from time to time.

Refunds will be processed back to the same method of payment selected during the check-out procedure onsite and cannot be amended after your order has been placed.

Knicker Locker accepts no liability or responsibility for any delays beyond its reasonable control, including those delays caused by the payment/refund method or those incurred by the card issuer.

Shipping and Delivery

For more specific details about our shipping process, please visit the Shipping and Delivery section under the “Shopping with Us" section, in the footer of our Website. The information included within these sections of the Website form an integral part of our Terms and Conditions.

Delivery from our Website is restricted to the United Kingdom only.

Unfortunately, we are unable to process orders submitted with delivery details to P.O Boxes or BFPO. Any orders submitted that do not conform to our requirements will automatically be cancelled at the discretion of the management team.

Your Order Status will contain information on the delivery carrier and the associated tracking number(s). All orders will be dispatched on a signed for service and will require a legible signature from the customer upon delivery.

Our carriers are only able to deliver on working days (Monday to Friday, 9h00 to 17h00) excluding public holidays, unless a specific upgrade option has been selected at checkout.

Knicker Locker will make every effort to ensure orders are delivered by the estimated delivery date indicated at checkout and on your order confirmation email. However, please note the indicated delivery date in not binding and we will accept no liability for any delays to your order or its delivery.

If for any reason, we are unable to deliver your order within 30 days from successful order acceptance, you will be entitled to terminate your order and request a full refund.

On successful delivery of your order, it is your responsibility to ensure that the parcel you are signing for is undamaged, visibly unaltered or wet. Any such defects should be reported on the delivery note (when you sign for the delivery).

On successful, full and correct payment, delivery, and signature of the parcel, the Products will become your property and you will become fully responsible for them. 

While our standard policy does not allow for international orders, we may from time to time consider them as one off special transactions at the discretion of the management team. In the event this happens, your order may very well be subject to import duties and taxes that are applied when the order reaches its destination. Please not that Knicker Locker has no control over these charges and cannot estimate or predict their amount.  You will be solely responsible for payment of any import duties and taxes associated with your order.  Please contact your local customs office for further information before placing an order with us.

Returns, Refund and Cancellations Policy

Having second thoughts? No Worries! As a consumer, you may cancel your order without any penalty, by either contacting our customer services team by email customerservices@knickerlocker.com or by phone on 01305 858847

We operate a 30-day returns policy from delivery of the products contained within your order to submit a returns request.

For more details on your right of withdrawal, the terms and conditions and explanation on how to process a return please see our Returns & Refunds Policy, this is additionally confirmed in your order confirmation.

Warranty

Knicker Locker warrants to our consumers that the Products contained within our Website and Delivered to you comply with the specification and are free of material defects and workmanship errors.

All goods supplied by us conform to all relevant British and European standards.

All claims under manufacturers warranty should be addressed to the relevant manufacturer directly.

We endeavour to ensure that all reasonable care is taken to check goods supplied by Knicker Locker are ‘as described’, of a ‘satisfactory quality’ and are ‘fit for purpose’. In the unlikely event that an item does not meet any of the above standards, you have the right to reject it for a full refund, provided this is carried out within our 30 days return period. Outside of this returns period we have the right to repair or replace the item at the absolute discretion of our management team.

For more details of statutory warranty on consumer goods, terms and conditions and explanations of what to do in the event of defective Products please read our “Warranty Policy”.

Customer Services

Customer Services will be able to assist with any requests for information, help with processing orders, shipping, refunds and returning Products purchased on our Website.You can contact our Customer Service team on email customerservices@knickerlocker.com or by phone on 01305 858847.

The Customer Service team is available Monday to Friday, 09h00 to 17h00.

Limitation of Liability

The products displayed on our Website may not correspond exactly to the real items in terms of image, dimensions and colour depending on your internet browser and/or the quality of your monitor or the hardware running it.

Knicker Locker only supply goods for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We take all reasonable care to ensure that the information contained within our Website is accurate at the time of publication. Our website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to our Website, or any transaction that may be conducted on or through our Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

The total amount of Knicker Locker’s liability in respect of the purchase or Products under these Terms and Conditions is limited to the amount paid by the buyer for the purchase of the Products.

Knicker Locker makes no warranty that our Website will meet the requirements of the consumer or will be free from interruption, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of bugs or viruses or represents the full functionality, reliability, accuracy of our Website. We will not be held responsible or held liable to you for any loss of content or material uploaded or transmitted through our Website.

To the fullest extent permissible under applicable English law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

- any loss of goodwill or reputation; or

- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in our Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Privacy

For more information on how we process your personal data and on the security systems in place, please read our Privacy Policy. It is advised that you read this carefully.

Force Majeure

In the event of circumstances beyond our reasonable control, inclusive of strikes, difficulties or other events as a result of general or local extraordinary conditions, which influence the delivery of Products, Knicker Locker shall be authorised to postpone deliveries or to cancel them.

We will not be held liable for any failure, any suspension or any termination of access to our Website arising of any event beyond our reasonable control.

Entire Agreement Amendments and Updates

These Terms and Conditions govern our relationship with you. They supersede and replace all prior conditions of sale of our Website. These Terms and Conditions and all other policies of our Website may be amended from time to time as a consequence of new laws and regulations or any other reasons. The new Terms and Conditions and Policies shall be effective as of the date of publication on our Website in relation to new orders placed after their publication. 

You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a terms of these conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these Terms and Conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Terms and Conditions.

Severance

If any part of our Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of our Terms and Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Terms and Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provision is held to be inapplicable or unenforceable in any circumstances.

Compliance with laws

Our Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statues and regulations regarding our Website and any transactions conducted on our through our website.

Governing Law and Jurisdiction

The Terms and conditions and other policies within our Website shall be governed by and construed in accordance with the laws of England. Disputes arising in connection with these Terms and Conditions shall be irrevocably submitted to the exclusive jurisdiction of the courts of England.

Our Contact Details

For any queries regarding our service, please contact us via email, phone or post.

Our company details are as follows:

Knicker Locker, 38 Holmead Walk, Poundbury, Dorchester, Dorset, DT1 3GE

Email: customerservices@knickerlocker.com

Telephone: 01305 858847